Refund policy

Return & Refund Policy

Last updated: September 2026

We put a huge amount of thought, experience and care into every resource we create at Child Care Leadership Hub, and we want you to feel confident when you purchase from us.

Because our products are designed to give you practical ideas, activities, tools and intellectual property that you can start using with your team as soon as you receive them, we don't offer returns, exchanges or refunds for change of mind on our physical or digital resources.

Once you've received the resource, you've also received access to the ideas and content inside it — so unfortunately it's not something we can accept back simply because you've changed your mind or decided you no longer need it.

Something arrived damaged?

Of course, that's different!

We want your resources to arrive looking exactly as they should. If your order arrives damaged, faulty or we've accidentally sent you the wrong product, please reach out to us at danielle@happyteamculture.com with your order number and a photo of the issue.

We'll look after you and, where appropriate, organise a replacement at no additional cost.

Please contact us before sending anything back so we can work out the easiest way to resolve it for you.

Digital Resources

Our digital resources give you access to the content straight away, so we don't provide refunds for change of mind once access has been provided.

If you're having a genuine technical problem accessing something you've purchased, please reach out. We absolutely want to make sure you can access and use what you've paid for.

Your Consumer Rights

While we have our own store policy, your legal consumer rights still apply.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law, New Zealand consumer legislation or other consumer laws that apply to your purchase.

Where the law requires a refund, replacement or another remedy, we will of course honour those requirements.